Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and Mallorn Technical Services ("In A Tick", "we", "us" or "our") and govern your access to and use of the In A Tick websites, applications, APIs and related services (together, the "Service").

By creating an account, accessing or using the Service, or by clicking to accept these Terms, you agree to be bound by them. If you are entering into these Terms on behalf of an organisation, you represent that you have authority to bind that organisation, and "you" refers to that organisation. If you do not agree to these Terms, you must not use the Service.

• "Account" means the workspace and associated user records created for your organisation.
• "Administrator" means a user authorised to manage your workspace, members, regions and settings.
• "Authorised User" means an employee, contractor or other individual you permit to access the Service under your Account.
• "Customer Data" means all data, content and records that you or your Authorised Users submit to the Service, including timesheets, employee records, regions, overtime rules and audit history.
• "Early Access" means the pre-general-availability period during which the Service is offered free of charge and may change without notice.

You must be at least 18 years old and capable of forming a binding contract to use the Service. The Service is intended for use by organisations to manage their own workforce, not for personal or consumer use.

Account security

You are responsible for safeguarding credentials used to access your Account and for all activity that occurs under it. We support several authentication methods — passwordless email and magic links, passwords, multi-factor authentication (MFA), and, on eligible plans, SAML single sign-on. You must keep your credentials, authentication factors and registered email secure, and we recommend enabling MFA. Notify us promptly at support@inatick.app if you suspect any unauthorised access. We are not liable for loss arising from your failure to keep credentials or email access secure.

In A Tick is a multi-tenant, multi-region timesheet platform. It provides time tracking, submission and approval workflows, a configurable overtime engine, payroll-ready exports and an audit trail. We may add, change or remove features over time to improve the Service.

Tenant isolation

Each Account is logically isolated from every other Account. We enforce isolation at the database layer using row-level security so that your Customer Data is not accessible to other tenants. You are responsible for configuring access within your own workspace appropriately.

The Service is currently offered during Early Access free of charge. Early Access features are provided "as is", may be incomplete, and may change, be suspended or be discontinued at any time without liability to you.

We may introduce paid plans in the future. If we do, we will give you reasonable notice before any charges apply to your Account, and continued use after a plan takes effect will be subject to the applicable plan terms and fees. You will never be charged for a paid plan without first opting in.

As between you and us, you own all rights in your Customer Data. You grant us a non-exclusive, worldwide licence to host, process, transmit and display Customer Data solely to provide, secure and support the Service and as otherwise permitted in these Terms.

Your obligations

• You are responsible for the accuracy, quality and legality of Customer Data and for obtaining all consents needed to collect and process it, including employee personal information.
• You must comply with all applicable employment, payroll, tax, privacy and record-keeping laws in every region in which you operate.
• You are responsible for configuring overtime rules, regions, pay periods and approval workflows correctly for your jurisdiction.
• You must ensure your Authorised Users comply with these Terms.

You agree not to, and not to permit any Authorised User to:

• use the Service in violation of any law or third-party right;
• access or attempt to access another tenant's data, or probe, scan or test the vulnerability of the Service without our prior written authorisation;
• interfere with or disrupt the integrity or performance of the Service, including by circumventing rate limits or security controls;
• reverse engineer, decompile or attempt to derive the source code of the Service, except to the extent that restriction is prohibited by law;
• upload malicious code, or use the Service to store or transmit unlawful, infringing or harmful content;
• resell, sublicense or provide the Service to third parties as a service bureau without our written consent.

The Service applies the overtime rules, thresholds and rate codes that you configure, and produces calculations and exports based on the Customer Data you provide. These outputs are tools to assist you — they are not legal, tax, accounting or payroll advice.

You remain solely responsible for verifying that configured rules and resulting calculations comply with applicable awards, agreements and laws, and for the final amounts paid to your workforce. We do not guarantee that any calculation, export or report satisfies your legal or contractual obligations.

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms. We encrypt Customer Data in transit and at rest, apply zero-trust, server-side validation to every action, and maintain an audit trail of significant events. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

The Service, including all software, designs, text, graphics and the "In A Tick" name and marks, is owned by us or our licensors and is protected by intellectual property laws. Except for the limited right to use the Service granted in these Terms, no rights are granted to you. You may not use our marks without our prior written consent.

If you provide feedback or suggestions about the Service, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or obligation to you.

The Service may integrate with or rely on third-party services, including infrastructure, authentication and payroll-integration providers. Your use of those services may be subject to their own terms, and we are not responsible for the acts, omissions or content of any third party.

We aim to keep the Service available and reliable, but during Early Access we do not offer a service-level commitment. We may modify, suspend or discontinue all or part of the Service, including for maintenance, at any time. Where reasonably practicable we will give notice of material changes that adversely affect you.

Except as expressly stated in these Terms and to the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not warrant that the Service will be uninterrupted, error-free or that calculations will meet your requirements.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, including under the Australian Consumer Law.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or related to the Service, even if advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or related to these Terms will not exceed the greater of (a) the amounts you paid us for the Service in the twelve months before the event giving rise to the liability, or (b) AUD $100. Because the Service is provided free during Early Access, you acknowledge that this cap may be AUD $100.

You will defend, indemnify and hold harmless In A Tick and its officers, employees and agents from and against any claims, damages, liabilities and costs (including reasonable legal fees) arising out of or related to your Customer Data, your use of the Service in breach of these Terms, or your violation of any law or third-party right.

These Terms apply from when you first use the Service until your Account is terminated. You may stop using the Service and close your Account at any time.

We may suspend or terminate your access immediately if you materially breach these Terms, if required by law, or if your use poses a security or legal risk to us or others. On termination, your right to use the Service ceases. We will make Customer Data available for export for a reasonable period after termination, after which we may delete it in accordance with our retention practices. Clauses that by their nature should survive termination will survive.

We may update these Terms from time to time. If we make material changes, we will notify you by reasonable means, such as by email or an in-product notice, before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Western Australia, Australia, without regard to conflict-of-laws principles. You and we submit to the non-exclusive jurisdiction of the courts of that location. Before commencing formal proceedings, the parties will attempt in good faith to resolve any dispute by negotiation.

These Terms, together with the Privacy Policy and any plan terms, are the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control.

If you have questions about these Terms, contact Mallorn Technical Services at support@inatick.app.